Guest Service Agent

Commonwealth Hotels; Greenwood (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality invites you to join their dynamic team as a Hotel Guest Service Agent. This role offers a rewarding opportunity to engage with a diverse range of guests, providing exceptional service from check-in to check-out. You'll be at the forefront of ensuring a seamless experience while developing strong communication and problem-solving skills. With comprehensive benefits and a supportive work environment, this position is perfect for those passionate about hospitality. Join a company that values your contributions and fosters professional growth in the heart of Greenwood, Indiana.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation Days

Personal Days

Holiday Pay

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Respond promptly to guest inquiries and complaints.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Job description

Join Team at the Candlewood Suites Greenwood!

Candlewood Suites Greenwood, Indiana is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We’re proud to have been recognized with a Tripadvisor Travelers’ Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us.

Why This Role?
Working as a Candlewood Suites Greenwood, Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail


At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!