Guest Service Agent

Chartwell Hospitality; Pigeon Forge (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate to deliver exceptional customer service and manage guest registrations at a vibrant hospitality venue. This role involves performing various front desk functions, such as check-ins and reservations, while ensuring guests feel welcomed and secure. The ideal candidate will possess excellent communication skills, adaptability, and a passion for guest relations. Join a team that values friendly service and creates memorable experiences for all guests. If you thrive in a dynamic environment and enjoy helping others, this opportunity is perfect for you!

Qualifications

• High School Diploma or equivalent required.
• Strong verbal and problem-solving skills are essential.

Responsibilities

• Manage front desk operations including check-ins and reservations.
• Provide information about hotel services and ensure guest satisfaction.

Skills

Verbal communication

Listening skills

Problem-solving

Adaptability

Guest relation skills

Reporting skills

Accounting skills

Education

High School Diploma or equivalent

Job description

Immediate Supervisor

Operations Manager

Job Summary

Performs sales and customer service functions related to guest registrations, reservations, and revenue collections, ensuring Chartwell Hospitality guests receive a safe and secure place to stay with friendly, attentive service.

Essential Job Functions

1. Perform the functions of the front desk including check-ins, check-outs, reservations, answering telephone calls, and providing wake-up calls.
2. Display a positive, upbeat attitude and provide information concerning the hotel, facilities, functions, and their locations.
3. Familiarity with property security and key control procedures, as well as fire safety procedures.
4. Complete paperwork necessary for front desk operations.
5. Perform tasks assigned by the Guest Service Manager or General Manager.

Necessary Skills and Attributes

1. Excellent verbal, comprehension, listening, and problem-solving skills.
2. Adaptability.
3. Reporting and accounting skills.
4. Guest relation skills.

Formal Education

High School Diploma or equivalent.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or fingers, or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.