Guest Service Representative at the Gatlinburg River Inn - Gatlinburg

AATMOS in; Sevierville (TN); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Representative, where you will play a vital role in ensuring guests have a memorable stay. This position involves welcoming guests, managing reservations, and providing exceptional service throughout their visit. You will be the face of the inn, responsible for creating a warm atmosphere and addressing any guest needs promptly. The role offers a dynamic work environment with opportunities to develop your customer service skills while being part of a dedicated team. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you.

Benefits

Health Insurance

Discounted Vision and Dental Insurance

Discounted Hotel Rooms

Paid Time Off / Vacation Pay

Sick Pay

Daily Pay with ZayZoon

Qualifications

• Experience in customer service roles is essential.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Coordinate with housekeeping to meet guest needs.
• Respond professionally to guest complaints.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

Hotel Software Systems

Job description

Guest Service Representative at the Gatlinburg River Inn - Gatlinburg (Transportation)

Job Summary:

The position of Guest Services Representative is responsible for checking inn guests in and out of their rooms. They ensure that every guest has an enjoyable experience at the inn. Key duties include greeting guests at the front desk, answering questions, managing phone calls, and recommending activities, shopping venues, and restaurants.

General Responsibilities:

1. Provide a warm welcome and excellent service to all guests.
2. Perform all check-in and check-out procedures.
3. Manage online and phone reservations.
4. Communicate with housekeeping and facilities departments to promptly address guests' needs.
5. Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished to meet guest needs.

Specific Responsibilities:

1. Use hotel software systems according to Atmos Standard Operating Procedures.
2. Provide exceptional service to all guests at all times.
3. Inform guests of the property's value and upsell walk-in guests.
4. Explain payment methods and verify credit card details.
5. Register guests by collecting contact information and stay dates.
6. Welcome guests upon arrival and assign rooms.
7. Provide information about the hotel, available rooms, rates, and amenities.
8. Respond promptly and professionally to guest complaints.
9. Confirm group reservations and arrange personalized services for VIP guests and event attendees, such as wedding parties.
10. Maintain updated records of bookings and payments.
11. Report any accidents or injuries to senior management immediately.

Benefits:

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time Off / Vacation Pay
• Sick Pay
• Daily Pay with ZayZoon