Guest Service Agent

Drury Hotels; Pigeon Forge (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team. This role offers an opportunity to make a positive impact on guests' experiences by providing exceptional service and support. With flexible scheduling, generous bonuses, and a commitment to employee growth, this position is perfect for those who thrive in a dynamic environment. Join a company that values its team members and promotes a culture of happiness and well-being. Your journey starts here, where you can shine and grow in your career while enjoying a fulfilling work-life balance.

Benefits

Flexible Scheduling

Paid Time Off

Hotel Discounts

Free Room Nights

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Team Member Assistance Program

Qualifications

• Friendly and organized communicators with multitasking abilities.
• Demonstrated attention to detail while handling multiple tasks.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests.
• Perform front desk functions including check-ins and cash handling.

Skills

Customer Service

Multitasking

Attention to Detail

Communication

Job description

Starting at $17.00/ hour
Bonus up to $3,200/ year

Property Location:

140 Jake Thomas Road - Pigeon Forge, Tennessee 37863 You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!