Guest Service Agent

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic team members to join their front desk team. This role offers the chance to create memorable experiences for guests while working in a supportive environment that values your contributions. With flexible scheduling, health benefits, and opportunities for career growth, you'll find a place to thrive and shine. Join a company that prioritizes work-life balance and recognizes your hard work with quarterly bonuses and other perks. If you have a friendly spirit and a passion for service, this opportunity is perfect for you!

Benefits

Quarterly bonuses

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Team Member Assistance Program

Qualifications

• Friendly and organized communicators with a warm demeanor.
• Ability to multitask and handle money with attention to detail.

Responsibilities

• Serve as the face of the hotel, ensuring positive guest experiences.
• Perform front desk functions and assist with breakfast service.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Job description

locations 140 Jake Thomas Road, Pigeon Forge, TN 37863

time type Full time

posted on Posted 2 Days Ago

job requisition id R31241

Starting at $17.00/ hour
Bonus up to $3,200/ year

Property Location:

140 Jake Thomas Road - Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!