Guest Service Representative at the Holiday Inn & Suites - Pigeon Forge

AATMOS in; Sevierville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Representative, where your role is pivotal in ensuring guests have a memorable experience. In this dynamic position, you will greet guests, manage reservations, and provide exceptional service. You'll collaborate with various departments to ensure every detail is perfect for each guest. With a focus on customer satisfaction, you will play a key role in creating a welcoming atmosphere at the hotel. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you!

Benefits

Health Insurance

Discounted Vision and Dental Insurance

Discounted Hotel Rooms

Paid Time Off / Vacation Pay

Sick Pay

Daily Pay with ZayZoon

Qualifications

• Experience in customer service is essential.
• Ability to manage reservations and handle guest inquiries.

Responsibilities

• Provide a warm welcome and excellent service to all guests.
• Manage check-in and check-out procedures efficiently.
• Coordinate with housekeeping to address guest needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma

Tools

Hotel Software Systems

Job description

Guest Service Representative at the Holiday Inn & Suites - Pigeon Forge (Administrative)

Job Summary:

The position of Guest Services Representative is responsible for checking guests in and out of their rooms. They ensure that every guest has an enjoyable experience at the Inn. Main duties include greeting guests at the front desk, answering questions, handling phone calls, and recommending activities, shopping venues, and restaurants.

General Responsibilities:

1. Provide a warm welcome and excellent service to all guests.
2. Perform check-in and check-out procedures.
3. Manage online and phone reservations.
4. Coordinate with housekeeping and facilities to promptly address guests' needs.
5. Collaborate with housekeeping to ensure rooms are clean, tidy, and fully furnished.

Specific Responsibilities:

1. Use hotel software systems according to Atmos Standard Operating Procedures.
2. Provide exceptional service at all times.
3. Inform guests about the property's value to convert and upsell walk-in guests.
4. Explain payment methods and verify credit card information.
5. Register guests by collecting contact details and stay dates.
6. Welcome guests and assign rooms upon arrival.
7. Provide information about the hotel, rooms, rates, and amenities.
8. Respond promptly and professionally to guest complaints.
9. Confirm group reservations and arrange personalized services for VIPs and event attendees.
10. Maintain updated records of bookings and payments.
11. Report accidents or injuries immediately to management.

Benefits:

• Health Insurance
• Discounted Vision and Dental Insurance
• Discounted Hotel Rooms
• Paid Time Off / Vacation Pay
• Sick Pay
• Daily Pay with ZayZoon