Guest Service Agent

47th Street Phoenix; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

47th Street Phoenix is seeking a Guest Service Agent to ensure exceptional customer service for our guests. The successful candidate will greet guests, manage check-in/check-out, and provide information about local attractions and dining options.

You will answer calls, emails, and in-person inquiries with professionalism, resolve issues promptly, process payments, and coordinate with other hotel departments to meet guest needs. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• Proven customer service experience in a hospitality setting is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficiency in using reservation and payment systems.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out processes.
• Answer phone calls, emails, and in-person inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Address guest concerns and resolve complaints in a timely and effective manner.
• Process payments and maintain accurate guest records.
• Coordinate with other departments to ensure guest needs are met.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Reservation systems

Payment systems

Job description

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Job Summary

We are seeking a Guest Service Agent to ensure exceptional customer service for our guests. The ideal candidate will have a friendly demeanor, excellent communication skills, and the ability to handle guest inquiries and resolve any issues efficiently.

Responsibilities

• 1. Greet guests upon arrival and assist with check-in/check-out processes.
• 2. Answer phone calls, emails, and in-person inquiries promptly and professionally.
• 3. Provide information about hotel amenities, local attractions, and dining options.
• 4. Address guest concerns and resolve complaints in a timely and effective manner.
• 5. Process payments and maintain accurate guest records.
• 6. Coordinate with other departments to ensure guest needs are met.

Qualifications

• 1. High school diploma or equivalent.
• 2. Proven customer service experience in a hospitality setting is preferred.
• 3. Excellent communication and interpersonal skills.
• 4. Strong problem-solving abilities and a proactive approach to guest satisfaction.
• 5. Ability to work flexible hours, including nights, weekends, and holidays.
• 6. Proficiency in using reservation and payment systems.

Physical Requirements

• 1. Ability to stand for extended periods.
• 2. Lift and carry luggage and other items as needed.
• 3. Moderate to fast-paced work environment requiring manual dexterity.

Skills

• 1. Customer service
• 2. Communication
• 3. Problem-solving
• 4. Multi-tasking