Director of Front Office

47th Street Phoenix; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

47th Street Phoenix seeks an experienced Director of Front Office to oversee all front desk operations, staff management, and guest services. You will supervise reception, check-in/check-out flow, and strive to maximize guest satisfaction and revenue.

The role requires a Bachelor's in Hospitality Management, proven leadership in front office, strong communication, and proficiency with property management systems. You will collaborate across departments to deliver a seamless guest experience.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in a front office management role in the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication skills and a customer-oriented approach.
• Proficiency in property management systems and other relevant software.

Responsibilities

• Develop and implement front office policies and procedures to ensure efficiency and quality service.
• Train, supervise, and support front desk staff.
• Handle guest check-ins and check-outs, resolve guest issues, and ensure guest satisfaction.
• Monitor and analyze front desk performance metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless guest experience.
• Manage room inventory, rates, and reservations to maximize revenue.

Skills

Leadership

Customer service

Staff management

Communication

Education

Bachelor's degree in Hospitality Management

Hotel Administration Certification

Tools

PMS software

Job description

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Job Summary

As the Director of Front Office, you will be responsible for overseeing all front desk operations, including managing staff, ensuring guest satisfaction, and maximizing revenue opportunities. You will play a key role in ensuring a seamless check-in and check-out process, handling guest inquiries and concerns, and maintaining a high level of customer service.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in a front office management role in the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication skills and a customer-oriented approach.
• Proficiency in property management systems and other relevant software.

Responsibilities

• Develop and implement front office policies and procedures to ensure efficiency and quality service.
• Train, supervise, and support front desk staff.
• Handle guest check-ins and check-outs, resolve guest issues, and ensure guest satisfaction.
• Monitor and analyze front desk performance metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless guest experience.
• Manage room inventory, rates, and reservations to maximize revenue.

Preferred Skills

• Certification in Hotel Administration or relevant field.
• Multilingual abilities.
• Experience with revenue management and budgeting.