Guest Service Agent

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional in Philadelphia to greet guests, check them in/out, and assist with pre-registration and blocking reservations as needed.

The role requires accurate posting of charges, solid knowledge of front office software, and proficient cash handling. You will review special requests, manage cancellations, and ensure efficient daily transactions at the front desk.

Qualifications

• Front Office cash handling duties.
• Able to post charges accurately.
• Comfort with reservations and cancellations.

Responsibilities

• Greet and communicate cordially with guests; check them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Know how to use the Front Office system for all daily transactions.
• Handle cash, checks and credit card payments from guests and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Understand reservations procedures, including same-day reservations, cancellations and relocation procedures.

Skills

Cash handling

Guest service

Reservations knowledge

Front Office system

Tools

Front Office software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.