Guest Service Liaison

Inns of Aurora Resort & Spa; Town of Aurora (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical and dental benefits

401(k) program

Paid time off

Job summary

Inns of Aurora Resort & Spa in Aurora, NY seeks a Guest Liaison dedicated to enhancing the guest experience during their stay. This role reports to the Director of Rooms and collaborates across departments to ensure seamless service.

Responsibilities include welcoming guests, assisting with room orientation, supporting front desk operations, and using electric vehicles for guest transport. Must be flexible with schedules and committed to high service standards.

Qualifications

• Valid driver's license and clean driving record.
• Defensive driving course completed.
• Ability to lift 25 pounds regularly and 50 pounds occasionally.
• Flexible with hourly schedules, including weekends, holidays, and evenings.
• Strong communication skills.

Responsibilities

• Welcome all guests to Aurora with a friendly disposition.
• Regular walk-through of houses to provide guest support.
• Tidy common areas, including dishes and taking out trash.
• Check lighting, music, and overall ambiance.
• Be on-call for daily guests' needs (TV issues, keys, ice).
• Transport guests to resort locations in electric vehicles.
• Assist with luggage to guest rooms and room orientation.
• Support check-in at multiple properties and front desk operations.
• Provide directions and planning information to guests.

Skills

Guest service

Communication skills

Defensive driving

Flexibility

Tools

Electric vehicle operation

Luggage handling

Job description

INNS OF AURORA, LLC CORE VALUES

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

$20-$22 depending on experience

Position Purpose

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the Director of Rooms and works closely with several departments.

Responsibilities

• Welcome all guests to Aurora with a friendly disposition
• Regular walk-through of houses to provide guest support
• Tidy common areas, including dishes and taking out trash
• Check lighting, music, and overall ambiance
• Be on-call for daily guests' needs (e.g., TV not working, key broken, need ice, etc.)
• Elevator support when needed
• Restock daily house items in individual guest refrigerators and common area pantries
• Place daily welcome cards and package items in guest rooms
• Deliver products and guest request items between properties
• Transport guests to resort locations on demand in our electric vehicles
• Maintain cleanliness, maintenance requirements, and charging of vehicle
• Assist with luggage to guest rooms and room orientation for guests
• Support check-in process at multiple properties and be fully cross-trained in front desk operations
• Provide directions and planning information to guests
• Check condition and maintain cleanliness of watercraft and bicycles
• Lock and unlock boats daily, in season
• Lock and unlock bikes daily, in season
• Reset lawn furniture, ensure cleanliness and dry for guest use, in season
• Self-direct to support housekeeping and maintenance including, but not limited to outdoor dusting, window cleaning, snow removal, turn down service, or other auxiliary needs
• Light firepits or turn off firepits upon request
• Other duties as assigned

Requirements

• Valid driver's license and clean driving record
• Completion of defensive driving course
• Ability to lift 25 pounds regularly and 50 pounds occasionally
• Ability to navigate stairs and walk with purpose on uneven ground
• Flexibility and ability to adapt to changing needs and prioritize those needs
• Strong communication skills
• Flexibility with hourly schedules, including weekend, holiday, and evening availabilities

Benefits

• Competitive medical and dental benefits for full-time employees (30+ hours per week)
• Generous paid time off packages
• Eligibility to participate in 401(k) program and supplementary benefits for full-time and part-time employees
• Highly competitive employee discounts at all lodging and dining properties