Front Desk Agent

Cragun; Brainerd (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Marina discounts

Food discounts

Lodging discounts

Gift shop savings

Golf discounts

Job summary

Cragun’s Resort on Gull Lake in Brainerd invites friendly Front Desk Agent to greet guests, register arrivals, and assist with requests, ensuring a warm, memorable stay.

We offer part-time and full-time shifts, including evenings and weekends; ideal for individuals who love hospitality and teamwork. A valid driver’s license and a positive attitude are required. Join our caring family and enjoy guest discounts and a welcoming work environment.

Qualifications

• A genuine passion for guest service and a 'Guest First' attitude.
• Strong multitasking and organizational abilities to manage a busy front desk.
• Friendly, professional demeanor with positive energy.
• Willingness to work evenings and weekends.
• Must be at least 16 years old.
• A valid driver’s license is required.
• Previous hospitality experience is a bonus but not required.

Responsibilities

• Greet and register guests upon arrival.
• Handle guest requests and accommodate them when possible.
• Manage check-ins and check-outs for a smooth stay.
• Handle cash and card transactions with proper cash-handling procedures.
• Maintain accurate room status and guest needs.
• Provide information about room types, rates, and resort amenities.
• Offer options to meet guest needs.
• Ensure security of guest room keys.
• Answer inquiries and resolve concerns professionally and empathetically.

Skills

Customer service

Multitasking

Communication skills

Flexible schedule

Driver's license

Hospitality experience

Job description

Description

Do you find joy in making lasting memories for others? We invite you to join our caring family at Cragun’s Resort on Gull Lake as a Front Desk Agent! Our front desk team is not just the first and last point of contact for our guests; we are the warm welcome and the heartfelt farewell. We play a crucial role in ensuring every guest feels valued and appreciated

during their stay.

Shifts Available:

Options for part-time and full-time schedules are available. Hiring for 3PM – 11PM shift and weekend availability is a must.

Key Responsibilities:

• Warmly greet and register guests upon their arrival, making them feel at home.
• Be attentive to special requests and do our best to accommodate them.
• Efficiently manage guest check-ins and check-outs to ensure a smooth experience.
• Handle cash and credit card transactions with care, adhering to proper cash-handling procedures.
• Maintain accurate room status and tracking, always keeping our guests' needs at heart.
• Provide insightful information about room types, rates, and resort amenities to guide our guests in making informed choices.
• Offer options and alternatives to ensure every guest’s needs are met.
• Ensure the security of guest room keys with a focus on trust and safety.
• Answer guest inquiries and resolve any concerns with professionalism and empathy.

Requirements

• A positive, “Guest First” attitude, fueled by a true passion for customer service.
• Strong multitasking and organizational abilities to manage the busy pace of the front desk.
• A friendly, professional, and enthusiastic demeanor that uplifts everyone's spirits.
• Willingness to work a flexible schedule, including evenings and weekends.
• A valid driver’s license is required.
• Must be at least 16 years of age or older.
• Previous hospitality experience is a bonus but not necessary.
• Comfortable communicating on the phone, as it’s an important part of connecting with our guests.

Why Join Our Team?

• Discounts on marina rentals to enjoy our beautiful surroundings.
• Food and beverage discounts to treat yourself.
• Lodging discounts for your getaway needs.
• Savings in our gift shop to take a piece of Cragun’s home with you.
• Significant discounts at our award-winning golf courses for those who love to swing.