Guest Service Agent

Drury Hotels Company, LLC; Orange (OH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Flexible scheduling

Job summary

Drury Inn & Suites in Orange Village, Ohio is seeking a friendly front desk associate to warmly greet guests, handle check-ins/outs, and ensure a positive stay. You will promote hotel programs, manage guest records, and assist with breakfast and evening Kickback service in a fast-paced, guest-focused environment.

The role offers a starting pay of $17.15 per hour with a discretionary bonus opportunity, flexible scheduling, discounts, and room nights as part of a comprehensive benefits package.

Qualifications

• Friendly, customer-focused demeanor and strong communication skills.
• Able to handle money, make change, and operate office machines.
• Willingness and ability to work with minimal supervision.

Responsibilities

• Check guests in and out at the front desk.
• Promote hotel programs and maintain guest records.
• Assist with breakfast and Kickback service and related duties.
• Provide courteous, efficient, and professional guest service.

Skills

Customer service

Cash handling

Multitasking

English communication

Tools

POS system

Job description

Property Location:Drury Inn & Suites - 4100 Orange Place , Orange Village, Ohio 44122You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.Pay starts at $17.15 per hourWhat you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!The pay range is$17.15 - $25.16The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.