Guest Service Agent

Drury Hotels Company, LLC; Franklin (OH); On-site; USD 21,571 - 30,722; Part time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Health and well-being benefits

401(k) retirement plan

Job summary

A prominent hotel chain in Franklin, Ohio is seeking a Guest Service Agent to provide exceptional customer service at the front desk. Candidates should be friendly and organized, capable of multitasking. Responsibilities include assisting guests, checking them in and out, promoting company programs, and handling guest inquiries. The position offers flexible scheduling, paid time off, and competitive compensation of up to $18.98 per hour, along with various health benefits and a potential quarterly bonus.

Qualifications

• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Ability to speak and receive direction in English.

Responsibilities

• Serve as the happy, helpful face of our hotel.
• Assist guests in a friendly, efficient manner.
• Perform front desk related functions and ensure guest satisfaction.

Skills

Warm and friendly manner

Attention to detail

Multitasking

Communication skills

Job description

Guest Service Agent page is loaded## Guest Service Agentlocations: 3320 Village Drive, Franklin, OH 45005time type: Part timeposted on: Posted Todayjob requisition id: R37037PAYS UP TO $ 18.98hr!!!!Property Location:3320 Village Drive - Franklin, Ohio 45005## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled# **Rise. Shine. Work Happy.**## ## Hiring Immediately!At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE