Guest Service Agent

Drury Hotels Company, LLC; Glen Allen (VA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Career development

Job summary

Drury Plaza Hotel in Glen Allen is seeking a friendly front desk associate to warmly welcome guests, check them in and out, and manage reservations while promoting our programs.

You will join a team that values service and offers a quarterly bonus up to $3,200 annually, plus flex scheduling, paid time off, hotel discounts and free room nights, with ongoing development opportunities.

Qualifications

• Friendly, organized communicator with multitasking ability.
• English-speaking with attention to detail.
• Experience handling money and using office machines.

Responsibilities

• Check guests in and out and manage guest records.
• Promote company programs and handle cash with accuracy.
• Assist with breakfast setup and Kickback service in the evening.
• Provide friendly, courteous service and resolve issues.

Skills

Friendly demeanor

Organized

Multitasking

Money handling

English proficiency

Job description

Property Location:Drury Plaza Hotel - 11049 West Broad Street , Glen Allen, Virginia 23060-5937You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!The pay range is:$17.15 - $25.16The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.