Guest Service Agent

Drury Hotels Company, LLC; Cleveland (MO); On-site; USD 23,625 - 34,660; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Medical, dental, vision

Team Member Assistance Program

Job summary

Drury Plaza Hotel Cleveland is hiring for a Front Desk role. You will greet guests, check them in and out, promote hotel programs, and maintain records with accuracy. You’ll assist breakfast and evening Kickback service, ensuring a courteous and efficient experience for all guests.

The role emphasizes hospitality, integrity, and a +1 Service attitude, with a starting pay range and discretionary bonus opportunities described in the listing.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Ability to speak and receive direction in English.

Responsibilities

• Perform front desk check-in and checkout.
• Promote company programs and maintain guest records.
• Handle cash, monitor guest satisfaction, and resolve issues.
• Assist with breakfast and Kickback service duties.
• Maintain a high standard of integrity, service, and hospitality.

Skills

Friendly demeanor

Highly organized

Attention to detail

Multitasking

English proficiency

Cash handling

Guest service

Job description

Property Location:Drury Plaza Hotel - 1380 East Sixth Street , Cleveland, Ohio 44114You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!The pay range is$17.15 - $25.16The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.