Front Desk Agent

Hilton Garden Inn New Orleans French Quarter/CBD; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits

Depending on eligibility, our benefits may include:

• 401(k)
• Health, Dental, Vision & Life Insurance
• Voluntary Insurance Options
• Vacation, Wellness & Holiday Pay
• Management Development Program
• Career Advancement Opportunities
• TEAM & Travel Discounts
• Referral Bonus Program

Full-time positions are benefits eligible, including paid time off and travel discounts. Medical and additional insurance options are also available.

Travel Discounts

With multiple brands and thousands of locations around the world, TEAM members may be eligible for special travel discounts and, in some cases, food & beverage discounts.

Whether you're looking to relax, visit family, explore a new destination, or see more of the world, your career with us can help you get there!

About the Role

We are seeking a charismatic, outgoing, and service-focused hospitality professional to join our growing TEAM as a Front Desk Agent.

As a Front Desk Agent, you'll play a crucial role in creating exceptional guest experiences. Your genuine smile, infectious enthusiasm, attentive service, and passion for hospitality will help set the tone for an unforgettable stay.

Schedule

• Primarily 3:00 PM–11:00 PM shifts
• Weekends and holidays are required
• Flexible availability is strongly preferred

Responsibilities

As a Front Desk Agent, you will:

• Welcome and engage with guests throughout their stay
• Complete guest check-ins and check-outs accurately and efficiently
• Manage guest information and reservations
• Assign rooms and distribute keys
• Answer guest questions and general inquiries
• Respond to guest requests and concerns with professionalism and empathy
• Provide recommendations and assistance to enhance the guest experience
• Communicate effectively with other departments to ensure seamless service
• Maintain a professional, welcoming, and organized front desk environment
• Support the TEAM in delivering exceptional hospitality every day

What We're Looking For

• Prior front desk experience in a branded or luxury hotel environment is preferred, but we are willing to train the right customer-service professional
• Strong communication, listening, and interpersonal skills
• Excellent verbal, written, and reading comprehension
• Strong computer and software skills
• Microsoft Office experience, including Word, Excel, and PowerPoint, is beneficial
• Experience with hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus
• Fluency in English required; Spanish or additional language skills are highly preferred
• Flexible availability, including days, evenings, weekends, and holidays
• Ability to work effectively in a fast-paced environment
• Strong organizational skills and the ability to prioritize multiple tasks
• Positive attitude, high energy, and a genuine desire to help others
• Ability to communicate technical or professional information effectively, both verbally and in writing

Don't have hotel experience? That's okay! We're dedicated to thoroughly training and developing the right TEAM members through interactive teamwork, hands‑on training, and a positive work environment.

Ready to Be Part of Something MORE?

If you're passionate about hospitality, enjoy making people feel welcome, and are looking for a company where you can grow, develop, and build a career, we want you on our TEAM.

T.E.A.M. — Together Everyone Achieves More.

What's Your More?

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online