Guest Service Agent

Peachtree Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team in Nashville. This entry-level position focuses on delivering exceptional customer service by managing check-ins and assisting guests with their needs. The ideal candidate will anticipate guest expectations and provide creative solutions while adhering to brand standards. With a comprehensive benefits package, including medical and a generous 401(k) match, this role offers a supportive work environment aimed at achieving work-life balance. If you're passionate about hospitality and eager to make a positive impact, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to handle check-ins/outs and billing adjustments.

Responsibilities

• Process check-ins/outs and secure payments.
• Assist guests with reservations and requests promptly.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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