Guest Service Agent

Chartwell Hospitality; Franklin (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Chartwell Hospitality is seeking a Guest Service Manager to perform sales and customer service functions related to guest registrations and reservations. The role requires excellent communication skills and the ability to provide friendly, attentive service to ensure guest satisfaction.

Qualifications

• Excellent verbal, comprehension, listening and problem solving skills.
• High School Diploma or equivalent required.

Responsibilities

• Perform front desk functions including check-ins and check-outs.
• Provide information about hotel facilities and functions.
• Complete necessary paperwork for front desk operations.

Skills

Verbal Skills

Listening Skills

Problem Solving

Adaptability

Guest Relation Skills

Education

High School Diploma

Job description

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Source: Chartwell Hospitality