Guest Service Agent

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their dynamic team. This role is crucial as the first point of contact for guests, responsible for delivering exceptional customer service and creating memorable experiences. You will be engaged in various tasks, from processing registrations and payments to resolving guest inquiries and complaints. If you are passionate about hospitality and enjoy working in a vibrant environment, this opportunity is perfect for you. Join a company that values growth, teamwork, and a commitment to excellence in service.

Benefits

Medical and Dental insurance

Paid Time Off

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Employee Assistance Program

Qualifications

• Passion for providing exceptional service to guests and team members.
• Must communicate clearly and professionally with guests and coworkers.

Responsibilities

• Greet and interact with guests in a friendly and professional manner.
• Process guest registrations and handle payment transactions accurately.
• Resolve guest complaints and assist with inquiries about resort services.

Skills

Customer Service

Attention to Detail

Teamwork

Communication

Reliability

Job description

Overview

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

What are we looking for?

• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Strong attention and care to details
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings.

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Guest Service Agent responsibilities include, but are not limited to:

• Greet and interact with guests in a genuine, friendly, and professional manner.
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
• Process accurate transactions, including but not limited to cash and credit card payments.
• Conduct call-backs to inquire about guests’ experiences.
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
• Submit housekeeping and maintenance work order request forms.
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in other front office areas.
• Other duties as assigned.

Pay Range

USD $14.00 - USD $16.00 /Hr.