Guest Service Agent

Wright Investments, Inc; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Service Agent who is passionate about providing exceptional service to hotel guests. In this role, you will assist with check-in and check-out procedures, handle inquiries, and resolve guest complaints, ensuring a positive experience for all visitors. This part-time position offers a dynamic work environment within the hospitality sector, where teamwork and cooperation are essential. If you thrive in a fast-paced setting and have a knack for communication, this opportunity is perfect for you to shine and make a difference in guests' experiences.

Qualifications

• Prefer previous guest service experience, but not required.
• Ability to deliver exceptional guest service continually.

Responsibilities

• Assist guests with check-in/check-out and general inquiries.
• Handle guest complaints and ensure issues are resolved.
• Maintain organized work area and practice safe work habits.

Skills

Exceptional guest service

Communication skills

Active listening

Computer applications

Job description

Join to apply for the Guest Service Agent role at Wright Investments

This range is provided by Wright Investments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $15.00/hr

Job Summary: Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Job Tasks / Responsibilities:

• Assist guests with check-in / check-out procedure or general inquiries about room rates, room types, amenities, the hotel in general, the surrounding area, etc.
• Operate telephone system to handle incoming calls from internal and external sources.
• Complete various reports during the shift as directed regarding future reservations, cancelled reservations, current occupancies, projected check-ins / check-outs, method(s) of payment.
• Monitor and verify payment methods during the shift by accepting cash or authorizing credit card charges for check-ins, as well as extended stay overs.
• Work closely with housekeeping department regarding status of rooms and resolve any discrepancies with the housekeeping report regarding stay-overs or check-outs.
• Handle any perceived guest complaint by using the company’s Guest Service Recovery method; ensure issue is resolved; involve supervisor / manager if necessary.
• Complete end-of-shift reports and make deposit (if applicable) according to company’s deposit / cash-handling procedures.
• Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
• Maintain an organized and clean work area; always practice safe work habits.
• Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.

Job Knowledge / Skills / Abilities / Other Requirements:

• Able to deliver exceptional guest service on a continual and/or repetitive basis without losing motivation.
• Communication skills include speaking clearly and distinctly, the use of proper grammar, as well as skilled at active listening.
• Knowledge and/or ability to use a variety of computer applications as necessary.
• Requires availability on weekends and/or holidays, possible overtime, and possibly alternating shift work.

Job Environment / Working Conditions:

• Primarily indoors or within hotel facilities.
• Standing for prolonged periods of time – up to 4 hours or more.
• Very light/infrequent lifting, stretching, bending, stooping or squatting.

Minimum Qualifications:

• Prefer previous guest service experience, but not required.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other
• Industries: Hospitality