Guest Service Agent - Hampton Inn Charleston/Daniel Island

Hilton; South Carolina; On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their team. This role is pivotal in creating memorable experiences for guests at a well-known hotel brand. You will be responsible for greeting and registering guests, managing check-outs, and ensuring that every visitor feels valued and welcomed. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to adapt to various situations. Join a supportive team that values integrity and teamwork, and contribute to a mission of delivering exceptional service.

Qualifications

• Passion for hospitality and exceptional guest service.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Assist with check-out and manage payments efficiently.
• Respond to guest requests and maintain knowledge of hotel offerings.

Skills

Customer focus

Adaptability

Dependability

Teamwork

Leadership

Job description

Job Description - Guest Service Agent - Hampton Inn Charleston/Daniel Island (HOT0BL4J)

Job Number:

HOT0BL4J

Work Location:

Hampton Inn Charleston/Daniel Island, 160 Fairchild Street, Charleston, SC 29492

Position Overview

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

What will I be doing?

• Greet guests, complete registration, input and retrieve information, confirm details, assign rooms, code electronic keys, promote marketing programs, and provide welcome packets.
• Assist guests with check-out, handle payments, process credit/debit cards, convert foreign currency, and manage gift certificates and cards.
• Maintain knowledge of hotel offerings, room types, rates, packages, and local area information to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest requests and resolve issues promptly and courteously.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, relay, and manage guest messages.

What are we looking for?

Hilton values demonstrate passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. We seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury to mid-priced hotels. We are committed to delivering exceptional guest experiences and fostering a supportive environment for our Team Members. Our vision is "to fill the earth with the light and warmth of hospitality," and our team is at the heart of this mission.

Schedule

Full-time

Brand: Hampton by Hilton

Job Category

Guest Services, Operations, Front Office