Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

Hilton; South Carolina; On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their team at a charming location. This part-time role involves greeting guests, managing registrations, and ensuring a memorable experience for all visitors. The ideal candidate will possess excellent customer service skills and a knack for problem-solving, contributing to the hotel's reputation for outstanding service. With a commitment to hospitality and teamwork, this position offers a unique opportunity to be part of a global leader in the hospitality sector, where your contributions will make a significant impact on guest satisfaction.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Adaptability to changing situations and guest needs.

Responsibilities

• Greet and register guests, ensuring a seamless check-in experience.
• Assist with check-out and manage billing accurately.
• Respond to guest inquiries and resolve complaints efficiently.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Education

High School Diploma

Job description

Guest Service Agent (Part Time) - Hampton Inn Charleston/Daniel Island

Join us as a Guest Service Agent (Part Time) at Hampton Inn Charleston/Daniel Island.

Overview

A Guest Services Agent is responsible for greeting, registering, and checking out guests, ensuring an outstanding guest experience and supporting hotel profitability.

Responsibilities

1. Greet guests, complete registration, input and retrieve information from the computer, confirm guest details, assign rooms, code electronic keys, promote marketing programs, provide welcome packets, and guide guests to their rooms.
2. Assist guests with check-out, ensure accurate billing, handle payments, process credit/debit cards, accept various payment methods, and manage foreign currency exchanges.
3. Maintain thorough knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information to answer guest inquiries.
4. Use up-selling techniques to promote hotel services and maximize occupancy.
5. Respond promptly and courteously to guest inquiries and requests, resolving issues efficiently.
6. Handle guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction.
7. Receive, relay, and manage guest messages effectively.

Candidate Profile

We seek individuals who embody Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Key attributes include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Why Work with Hilton?

Hilton, a global leader in hospitality since 1919, offers a range of accommodations and services. Our vision is "to fill the earth with the light and warmth of hospitality," driven by our dedicated Team Members committed to exceptional guest experiences.

Work Details

Location: Hampton Inn Charleston/Daniel Island

Schedule: Part-time

Brand: Hampton by Hilton

Job Function: Guest Services, Operations, Front Office

Additional Information

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