Guest Service Agent

AC Hotel Miami Aventura; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

AC Hotel Miami Aventura in Miami, FL is seeking a Guest Service Agent to provide friendly, professional, and timely service. You will handle check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests while upholding brand standards.

The role emphasizes anticipating guest needs and delivering exceptional service, with focus on high standards of quality and guest satisfaction.

Responsibilities

• Processing check-ins and check-outs.
• Securing payment and verifying/adjusting billing.
• Assisting guests with reservations and requests.
• Anticipating guest needs and providing exceptional service.

Job description

AC by Marriott Aventura
Miami, FL 33180, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.