Guest Experience Specialist – Check-in & Reservations

AC Hotel Miami Aventura; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

AC Hotel Miami Aventura in Miami, FL is seeking a Guest Service Agent to provide friendly, professional, and timely service. You will handle check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests while upholding brand standards.

The role emphasizes anticipating guest needs and delivering exceptional service, with focus on high standards of quality and guest satisfaction.

Responsibilities

• Processing check-ins and check-outs.
• Securing payment and verifying/adjusting billing.
• Assisting guests with reservations and requests.
• Anticipating guest needs and providing exceptional service.

Job description

AC Hotel Miami Aventura in Miami, FL is seeking a Guest Service Agent to provide friendly, professional, and timely service. You will handle check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests while upholding brand standards.

The role emphasizes anticipating guest needs and delivering exceptional service, with focus on high standards of quality and guest satisfaction.