Guest Service Agent

Commonwealth Hotels; Manhattan (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team as a Hotel Guest Service Agent at DoubleTree by Hilton in Manhattan, Kansas. This role offers a dynamic environment where you will ensure exceptional guest experiences from check-in to check-out. You'll handle reservations, provide information about hotel services, and resolve guest concerns. With comprehensive benefits, professional growth opportunities, and a commitment to diversity, this is an exciting chance to grow your career in hospitality.

Benefits

Medical, Dental and Vision

401(k) with company match

Same Day Pay

Vacation, Personal Days, and Holiday pay

Exclusive Discounts

Online training courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles preferred.
• Strong verbal and written communication skills necessary.
• Experience handling guest complaints is an asset.

Responsibilities

• Assisting guests with check-in and check-out processes.
• Handling room reservations and cancellations accurately.
• Responding promptly to guest inquiries and complaints.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Communication

Education

High School Diploma

Tools

Property Management Systems (PMS)

Job description

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas! The DoubleTree by Hilton Manhattan, Kansas a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Doubletree Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.

Why This Role?
Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Doubletree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!