Guest Service Agent

Commonwealth Hotels; Aurora (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Full-Time Hotel Guest Service Agent to join their vibrant team in Aurora, Colorado. This role offers a unique opportunity to engage with diverse guests, ensuring a seamless experience from check-in to check-out. With a commitment to exceptional service, you'll be at the heart of creating memorable stays. The position promises a supportive environment where your contributions are valued, along with comprehensive benefits, professional growth opportunities, and a chance to be part of a dynamic team dedicated to excellence in service. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical, Dental and Vision Insurance

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation and Personal Days

Holiday Pay

Exclusive Discounts on Hotel Stays

Online Training Courses

Employee Assistance Program

Bereavement Leave

Qualifications

• Strong interpersonal skills and focus on exceptional service.
• Experience in customer-facing roles, preferably in hospitality.

Responsibilities

• Assist guests with check-in and check-out processes.
• Handle reservations, cancellations, and guest inquiries.

Skills

Customer Service

Communication Skills

Problem-Solving

Sales Techniques

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Job description

SpringHill Suites Denver at Anschutz Medical Campus Join Our Team at the SpringHill Suites Denver at Anschutz Medical Campus!
The SpringHill Suites Denver at Anschutz Medical Campus is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board. Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Sales or Upselling Experience: Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services. Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Denver Aurora, Colorado! Apply today!