Full-Time Guest Service Agent - DoubleTree by Hilton Philadelphia Center City

Hilton Global in; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Full-Time Guest Service Agent, where your passion for hospitality will shine. You'll be at the forefront of guest interactions, ensuring each visitor feels welcomed and valued. This dynamic role involves greeting guests, managing check-ins and check-outs, and using your problem-solving skills to enhance the guest experience. With a commitment to quality and teamwork, you'll contribute to a vibrant environment that prioritizes exceptional service. If you're ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out and handle payments accurately.

Skills

Customer Service

Communication

Problem Solving

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Systems

Job description

Full-Time Guest Service Agent - DoubleTree by Hilton Philadelphia Center City

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest questions.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding promptly and courteously to guest inquiries and requests.
6. Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing consistently.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences worldwide, driven by our vision "to fill the earth with the light and warmth of hospitality." Our team members are at the heart of this mission, creating remarkable experiences every day.