Guest Service Agent

Wyndham Hotels & Resorts; Liberty Township (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. This role is pivotal in ensuring a seamless guest experience, handling check-ins and check-outs, and addressing guests' needs with a friendly and professional demeanor. The ideal candidate will anticipate guest requirements and strive to exceed expectations while adhering to brand standards. Join a company that values work-life balance and offers a comprehensive benefits package, including medical, dental, and a generous retirement plan. If you are passionate about hospitality and delivering exceptional service, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service with a focus on guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.