Guest Service Agent

Drury Hotels Company, LLC; Florence (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel chain where you can grow your career and be valued for your contributions. As a front desk team member, you'll ensure exceptional guest experiences while enjoying flexible scheduling, competitive compensation, and numerous benefits.

Benefits

Quarterly bonuses up to $3200

Flexible scheduling

Paid time off

Hotel discounts

Health and well-being benefits

Company-matched 401(k)

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests.
• Perform front desk functions including check-ins and check-outs.
• Assist with breakfast and evening Kickback service.

Skills

Communication

Multitasking

Attention to Detail

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200 / year (we succeed together!) based on hotel results
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)

What you will do :

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5 : 30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you :

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled