Guest Service Agent

Commonwealth Hotels; Beavercreek (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Hotel Guest Service Agent for its Residence Inn Dayton Beavercreek location. This role offers the chance to deliver exceptional service and create memorable experiences for guests. You will be the face of the hotel, ensuring seamless check-in and check-out, managing reservations, and responding to guest inquiries. Join a supportive team that values professional growth and offers comprehensive benefits, including health insurance and flexible spending accounts. If you're passionate about hospitality and eager to develop your career in a vibrant environment, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision Insurance

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation and Personal Days

Exclusive Hotel Discounts

Professional Growth Opportunities

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles, especially in hospitality.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Handle room reservations and respond to guest inquiries professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Reservation Software

Job description

Join Our Team at the Residence Inn Dayton Beavercreek!

The Residence Inn Dayton Beavercreek is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional guest service. Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. With team members recognized for excellence by the Ohio Lodging Association, it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.

Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Residence Inn Dayton Beavercreek, Ohio offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

1. Comprehensive Benefits: Medical, Dental and Vision
2. Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
3. Time Off: Vacation, Personal Days, and Holiday pay
4. Exclusive Discounts: Hotel, food, and beverage savings for personal travel
5. Professional Growth: Online training courses and Commonwealth University
6. Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Familiarity with using computers and software systems, especially reservation or property management systems
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously
• Hospitality or Front Desk Experience (Preferred)
• High school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have flexibility to work weekends & holidays.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
Residence Inn Dayton Beavercreek

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Dayton Beavercreek, Ohio! Apply today!