Guest Service Agent

Commonwealth Hotels; Erlanger (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein dynamisches Hotel in Erlanger, KY sucht einen Hotel Guest Service Agent, der eine Schlüsselrolle im Gästeerlebnis spielt. In dieser Position sind Sie verantwortlich für den Empfang und die Betreuung der Gäste, die Verwaltung von Reservierungen und die Beantwortung von Anfragen. Diese Rolle bietet die Möglichkeit, Ihre Kommunikations- und Problemlösungsfähigkeiten zu verbessern, während Sie in einem unterstützenden Team arbeiten. Profitieren Sie von umfassenden Schulungen und einem positiven Arbeitsumfeld, das Ihre berufliche Entwicklung fördert. Werden Sie Teil eines angesehenen Unternehmens, das für seine außergewöhnliche Gastfreundschaft bekannt ist.

Benefits

Medizinische, zahnärztliche und augenärztliche Leistungen

401(k) mit Unternehmensbeitrag

SAME DAY PAY

Urlaubs- und persönliche Tage

Exklusive Rabatte auf Hotelaufenthalte

Online-Schulungen

Mitarbeiterhilfeprogramm

Beurlaubung für Gerichtsdienste

Beurlaubung bei Trauerfällen

Qualifications

• Erfahrung in kundenorientierten Rollen, z.B. Gastgewerbe oder Einzelhandel.
• Fähigkeit, Beschwerden zu bearbeiten und Konflikte zu lösen.

Responsibilities

• Check-in und Check-out der Gäste effizient gestalten.
• Zimmreservierungen verwalten und Änderungen vornehmen.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Multitasking

Problemlösungsfähigkeiten

Verbal und schriftlich kommunizieren

Education

High School Diplom oder gleichwertig

Tools

Property Management System (PMS)

Computerkenntnisse

Job description

Join Our Team at the Courtyard Cincinnati Airport – Erlanger, KY The Courtyard Cincinnati Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Working at the Courtyard Cincinnati Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel’s located in Northern Kentucky just minutes from the Cincinnati Northern Kentucky International Airport CVG, minutes of the Ark Encounter, Amazon, DHL, Carl Zeiss, Archer Daniels Midland ADM, Flight Safety, McLane Food Service, and Fischer Homes. Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Courtyard Cincinnati Airport, Erlanger, KY offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you’ll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Multitasking and Organizational Skills: Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk While entry-level roles may not require prior hotel experience, familiarity with front desk operations
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cvgca-courtyard-cincinnati-airport/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Cincinnati, OH and Erlanger, KY! Apply today!