Guest Service Agent

Drury Hotels Company, LLC; Sharonville (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a friendly and organized individual to join their team. This role involves providing exceptional service to guests, ensuring a positive experience from check-in to check-out. You'll be the face of the hotel, assisting with front desk operations and food service, all while promoting a culture of warmth and hospitality. With a focus on personal growth and career development, this position offers a supportive environment where your contributions truly matter. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Quarterly Bonuses

Flexible Scheduling

Paid Time Off

Hotel Discounts

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Team Member Assistance Program

Qualifications

• Friendly demeanor and ability to assist guests efficiently.
• Strong organizational skills and multitasking abilities.

Responsibilities

• Serve as the welcoming face of the hotel for guests.
• Perform front desk functions including check-ins and check-outs.
• Assist with breakfast and evening Kickback service.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Cash Handling

Education

High School Diploma or Equivalent

Tools

Office Machines

Job description

time type Part time

posted on Posted 2 Days Ago

time left to apply End Date: May 14, 2025 (27 days left to apply)

job requisition id R30910

Starting pay up to $20 per hour depending on experience!

Property Location:

2265 East Sharon Road - Sharonville, Ohio 45241-1870

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

About Us

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 27 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE