Guest Service Agent

Peachtree Group Hospitality Management; Lexington (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to join their team in Lexington, Kentucky. The role encompasses managing guest check-ins/outs, ensuring payments, and providing exceptional customer service while maintaining brand standards. Benefits include medical, dental, vision insurance, a retirement match, and paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Entry-level position with a focus on customer service and satisfaction.
• Ability to anticipate guest needs and provide solutions.

Responsibilities

• Process check-ins and check-outs for guests.
• Assist guests with reservations and requests promptly.
• Ensure high-quality service and guest satisfaction.

Skills

Customer Service

Attention to Detail

Problem Solving

Job description

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Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. This position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Job Details

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality