Front Desk/Guest Service Agent

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking Guest Service Agents to provide exceptional service at the front desk. Ideal candidates should have hotel experience, preferably with Marriott, and possess strong interpersonal skills. This position offers a chance to grow in a dynamic team with great benefits including hotel discounts and more.

Benefits

Hotel discounts

Medical/dental/vision insurance

Matching 401k

Free meals

Qualifications

• Previous hotel front desk experience preferred.
• Marriott experience is ideal.

Responsibilities

• Greet and register guests, check them out.
• Act as the main point of contact for hotel departments.

Skills

Customer Service

Multi-tasking

Detail Oriented

Education

High School diploma or better

Job description

Marriott Boston-Quincy
1000 Marriott Dr
Quincy, MA 02169, USA

Description

We are looking for guest service superstars with Marriott experience to wow our guests at the front desk.
We offer great benefits, including hotel discounts, medical/dental/vision insurance for full AND part-time associates, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.

What you will be doing: A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability. Our GSAs are also hotel "experts" and serve as the main point of contact for every hotel department. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you!

What you should bring to the table:You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. Prior Marriott (PMS) experience is preferred. The job involves standing for prolonged periods.

Hotels are open 24/7.The person who is hired for this role will primarily work second shift. Weekends will be a normal part of your schedule. Please complete the availability form with your application.

Qualifications

Behaviors

Preferred

Thought Provoking

Thought Provoking

: Capable of making others think deeply on a subject

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Peer Recognition

: Inspired to perform well by the praise of coworkers

Education

Required

High School or better.

Experience

Preferred

1-2 years:

1-2 years:

Previous hotel front desk experience preferred, but not required. Marriott experience is ideal!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.