FRONT DESK / GUEST SERVICE AGENT

Crescent Hotels & Resorts; Quincy (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company seeks a friendly and dynamic Guest Service Agent to enhance customer experiences at their hotel in Quincy, MA. Ideal candidates will have Marriott experience and a passion for outstanding service. The role requires a high school diploma and offers excellent benefits including hotel discounts, health insurance, and a supportive work environment.

Benefits

Hotel Discounts

Medical, Dental, and Vision Insurance

Matching 401k

Free Meals

Qualifications

• Prior hotel front desk experience preferred, but not required.
• Marriott experience ideal.
• Comfortable in a busy environment, able to stand for prolonged periods.

Responsibilities

• Greet and register guests, check guests out of the hotel.
• Act as the main point of contact for hotel departments.
• Provide outstanding guest service to enhance satisfaction.

Skills

Customer Service

Multi-tasking

Communication

Problem Solving

Education

High School Diploma

Job description

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Description

We are looking for guest service superstars with Marriott experience to wow our guests at the front desk.

We offer great benefits, including hotel discounts, medical/dental/vision insurance for full AND part-time associates, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.

What you will be doing: A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability. Our GSAs are also hotel "experts" and serve as the main point of contact for every hotel department. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you!

What you should bring to the table: You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. Prior Marriott (PMS) experience is preferred. The job involves standing for prolonged periods.

Hotels are open 24/7. The person who is hired for this role will primarily work second shift. Weekends will be a normal part of your schedule. Please complete the availability form with your application.

Qualifications

Previous hotel front desk experience preferred, but not required. Marriott experience is ideal!

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
  
  

Motivations

• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred Goal Completion: Inspired to perform well by the completion of tasks
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Preferred Peer Recognition: Inspired to perform well by the praise of coworkers
  
  

Education

• High School (Required)
  
  

Experience

• Preferred
  
  

1 Years

Previous hotel front desk experience preferred, but not required. Marriott experience is ideal!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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