Front Desk / Guest Service Agent

The Crescent Hotels Group; Quincy (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking passionate Guest Service Agents to welcome and assist guests at the front desk. The ideal candidate enjoys interacting with diverse clientele, potentially having prior hotel experience. This position offers hotel discounts, health benefits, and opportunities to grow in a friendly team environment.

Benefits

Hotel discounts

Medical/dental/vision insurance

Matching 401k

Free meals

Qualifications

• Preferred 1+ years of hotel front desk experience.
• Marriott experience is a plus.
• Comfortable with multi-tasking and handling questions or complaints.

Responsibilities

• Greet and register guests, check guests out of the hotel.
• Deliver outstanding guest service, ensuring financial profitability.
• Act as hotel experts and main contacts for all hotel departments.

Skills

Communication

Customer Service

Multi-tasking

Problem Solving

Education

High School diploma

Job description

Description

We are looking for guest service superstars with Marriott experience to wow our guests at the front desk.

We offer great benefits, including hotel discounts, medical/dental/vision insurance for full and part-time associates, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.

What you will be doing:

A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel, delivering outstanding guest service and ensuring financial profitability. GSAs serve as hotel "experts" and main contacts for all hotel departments. If you enjoy meeting and interacting with diverse people and are a self-starter, we would love to talk to you!

What you should bring to the table:

You should enjoy meeting new people and hosting, helping guests feel welcomed and special. Comfort with multi-tasking, using a computer, and handling questions or complaints is important. Prior Marriott PMS experience is preferred. The role involves standing for prolonged periods.

Hotels operate 24/7. The role is primarily second shift, including weekends. Please complete the availability form with your application.

Qualifications

Previous hotel front desk experience is preferred but not required. Marriott experience is a plus.

Behaviors

• Thought Provoking: Capable of encouraging deep thinking (Preferred)
• Team Player: Works well within a group (Preferred)
• Detail Oriented: Completes tasks thoroughly (Preferred)
• Enthusiastic: Shows eagerness and enjoyment (Preferred)

Motivations

• Growth Opportunities: Motivated by taking on more responsibility
• Goal Completion: Driven by completing tasks
• Ability to Make an Impact: Inspired by contributing to organizational success
• Peer Recognition: Motivated by praise from coworkers

Education

• High School diploma: Required

Experience

• Preferred: 1+ years of hotel front desk experience, Marriott experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws. For more information, see the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts