Guest Service Agent

The Verve Hotel - Boston Natick; Natick (MA); On-site; Full time

Job summary

The Verve Hotel - Boston Natick is seeking a Guest Service Agent to provide exceptional customer service, assist guests with check-in, and resolve inquiries. This role offers competitive compensation at $17.75 per hour, along with dental and vision insurance, and an opportunity for growth within the hospitality industry.

Benefits

Dental and Vision Insurance

Employee Hotel Stay Discount

Free Employee Lunch

Free Parking

Qualifications

• Previous experience in customer service or hospitality preferred.
• Ability to work in a fast-paced environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome guests upon their arrival and assist with check-in/check-out processes.
• Answer phones and respond to guest inquiries.
• Handle reservations and cancellations.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Job description

Welcome to The Verve Hotel - BostonNatick! We are currently seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience for all our visitors.

Responsibilities:

• Welcome guests upon their arrival and assist with check-in/check-out processes
• Answer phones and respond to guest inquiries
• Handle reservations and cancellations
• Address guest concerns and resolve issues promptly

Requirements:

• Excellent communication and interpersonal skills
• Previous experience in customer service or hospitality preferred
• Ability to work in a fast-paced environment
• Flexible schedule, including weekends and holidays

Benefits:

• Competitive compensation at $17.75 per hour
• Dental and Vision Insurance
• Employee Hotel Stay Discount
• Opportunity for growth within the company
• Free Employee Lunch
• Free Parking

About the Company:

The Verve Hotel - Boston Natick is a premier destination for visitors to Natick, MA. With a focus on providing exceptional service and luxurious accommodations, we strive to create a welcoming and memorable experience for every guest. Join our team and be a part of creating unforgettable moments for our visitors!