Guest Service Agent (flex schedule)

Raphaelkc; Kansas City (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Join a Top 10 rated Autograph Collection Hotel as a Front Desk Agent at the Raphael Hotel. You will be the welcoming face for guests, responsible for check-ins, reservations, and ensuring outstanding service throughout their stay. This role requires strong communication skills and the ability to work in a fast-paced environment, with both full- and part-time positions available.

Qualifications

• Experience in a hotel or related field is a PLUS.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.

Responsibilities

• Greet and register guests, providing outstanding service.
• Handle check-ins and check-outs in a friendly manner.
• Maintain knowledge of rates, packages, and local attractions.

Skills

Fluency in English

Multi-tasking

Detail-oriented

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office suite

Job description

Description

Looking to join a Top 10 rated Autograph Collection Hotel? At the Raphael Hotel, our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services.

Shifts will include 7 AM - 3 PM and 3 PM - 11 PM depending on the day.

RESPONSIBILITIES:

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Requirements

QUALIFICATIONS:

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays