Guest Service Agent

Marquee Hospitality LLC.; Kansas City (MO); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent to join their fast-growing team in Kansas City. This entry-level position involves welcoming guests, managing reservations, and providing excellent customer service. Ideal candidates should be friendly, self-motivated, and able to work flexible hours, including weekends and holidays. Enjoy employee incentives, flexible schedules, and a supportive work environment.

Benefits

Quarterly celebrations with gift cards or bonuses

Buddy program for new employees

Flexible schedules

Employee incentives

Monthly points accumulation for employees

Qualifications

• Entry level position with a focus on customer service and guest interaction.
• Must be self-motivated and manage time wisely.

Responsibilities

• Greet and welcome guests upon arrival and assist with check-ins & check-outs.
• Maintain a professional appearance and respond to guest complaints promptly.
• Increase revenues by offering upgrades and promoting hotel amenities.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Guest Service Agent role at MARQUEE HOSPITALITY

3 days ago Be among the first 25 applicants

Do you have growth potential in your current position? Do you need a flexible schedule? Do you like to travel and stay in hotels? Do you like meeting new people every day? Are you motivated by employee incentives? Do you like to smile? Do you love customer service? Do you want to be part of a fast-growing team? If so, then the hospitality industry is the right fit for your next career. Come join our team by applying today!

Duties And Responsibilities

1. Take every opportunity to amaze the guests.
2. Smile, have eye contact, and greet guests immediately.
3. Maintain a well-groomed, professional appearance at all times.
4. Actively solicit feedback from guests.
5. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
6. Accept payment for guests’ accounts both at the time of registration and at checkout.
7. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
8. Issue keys and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
9. Promptly respond to and resolve guest complaints.
10. Answer the telephone promptly, politely, courteously, and friendly.
11. Be friendly, thorough, accurate, and efficient in taking reservations and performing check-ins & check-outs (if applicable).
12. Operate or assist with shuttle or transportation in a timely and courteous manner (if applicable).
13. Assist guests with luggage upon their arrival and departure. Use guest names.
14. Be knowledgeable and helpful about the local area, hotel, and hotel services.
15. Handle messages, wake-up calls, mail, and faxes properly.
16. Assist guests with laundry/dry cleaning needs.
17. Be aware of incoming VIPs.
18. Follow all applicable Moonrise Standard Operating Procedures.
19. Demonstrate proper selling techniques during reservations and walk-in processes.
20. Seek and react to opportunities to sell rooms, including re-rents and last rooms available.
21. Have complete knowledge of hotel rooms, function space, restaurants, other outlets, and services.
22. Increase revenues by offering upgrades and promoting hotel amenities and outlets.
23. Ensure all customers establish credit upon check-in and adhere to credit and inventory control procedures.
24. Verify reservation details and payment methods.
25. Record special billing instructions and notify accounting.
26. Complete shift closing accurately with necessary approvals.
27. Adhere to hotel policies regarding cash banks.
28. Stay current with hotel developments by reviewing communication logs each shift.
29. Report potential sales contacts to the sales department.
30. Handle and account for keys properly.
31. Be knowledgeable of emergency procedures and security concerns.
32. Protect guests' room numbers.
33. Book reservations for approaching guests.
34. Be an enthusiastic, helpful, and positive team member.
35. Maintain professionalism and responsibility in conduct and behavior.
36. Be understanding, encouraging, and friendly with co-workers.
37. Be self-motivated and manage time wisely.
38. Maintain open communication with departments.
39. Share pertinent information and respond positively to new ideas.
40. Accept critical/developmental feedback openly.
41. Report to work on time and give adequate notice if absent.
42. Be available for a flexible schedule, including weekends and holidays.
43. Maintain effective communication through meetings, logbooks, and bulletins.
44. Assist other departments in emergencies.
45. Perform other assignments as directed by the Front Desk Manager.
46. Follow all work rules, procedures, and policies, including those in the associate handbook.
47. Attend all scheduled training sessions and meetings.
48. Comply fully with Moonrise rules and regulations for safety and operations.
49. Maintain regular attendance; irregular attendance may lead to disciplinary action.
50. Work varying schedules as required by business needs.

Benefits

• Quarterly celebrations with gift cards or bonuses.
• Buddy program for new employees.
• Flexible schedules.
• Employee incentives.
• Monthly points accumulation for employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• General Business

Industries

• Investment Management