Guest Service Agent (Part Time ) - Hampton Inn Mt. Pleasant/Patriots Point

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading global hospitality company as a Guest Services Agent at a renowned hotel. In this part-time role, you will be the first point of contact for guests, responsible for providing exceptional service and ensuring a smooth check-in and check-out experience. Your role will involve greeting guests, managing reservations, and promoting hotel services through effective communication and up-selling techniques. With a commitment to hospitality and teamwork, this position offers the chance to be part of a vibrant team dedicated to delivering memorable guest experiences in a dynamic environment.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle payments and manage guest inquiries effectively.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out and manage guest payments.

Skills

Customer Service

Up-selling Techniques

Problem Solving

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn Mt. Pleasant/Patriots Point (HOT0BLH6)

Job Number:

HOT0BLH6

Work Location:

Hampton Inn Charleston/Mt Pleasant, 255 Sessions Way, Mt. Pleasant, SC 29464

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, assigning rooms, coding electronic keys, promoting marketing programs, and guiding guests to their rooms.
• Assisting guests with check-out, managing payments, processing credit/debit cards, handling foreign currency, and issuing receipts and gift certificates.
• Having thorough knowledge of hotel services, room categories, rates, packages, local area, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests, resolving issues promptly, and handling complaints effectively.
• Receiving, relaying, and managing guest messages.

What are we looking for?

We seek candidates who demonstrate Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. Additionally, key attributes include:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to providing exceptional guest experiences through its diverse brands. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to this mission.

Schedule:

Part-time

Brand:

Hampton by Hilton

Job Categories:

Guest Services, Operations, Front Office