Guest Service Agent - Home2 Suites Charleston/Daniel Island

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent. This role is pivotal in creating exceptional guest experiences, from welcoming guests upon arrival to ensuring a seamless check-out process. You'll be the face of the hotel, showcasing your communication and problem-solving skills while promoting hotel services. Join a team that values integrity, teamwork, and a commitment to quality, and be part of a global company known for its rich history and dedication to outstanding service. This is a fantastic opportunity to grow in a dynamic environment where your contributions truly matter.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Experience in cash handling and processing payments.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and resolving issues.

Skills

Customer Service

Communication Skills

Problem Solving

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Job description

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Job Description - Guest Service Agent - Home2 Suites Charleston/Daniel Island (HOT0BL4O)

Job Description

Job Number:

Guest Service Agent - Home2 Suites Charleston/Daniel Island (

Job Number:

HOT0BL4O )

Work Locations

Work Locations

: Home2 Suites Charleston Daniel Island Fairchild Street, Lot B-3 Daniel Island 29492

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Schedule

: Full-time

Brand : Home2 Suites by Hilton

Job

Job

: Guest Services, Operations, and Front Office