Guest Service Agent - Conrad Indianapolis

Hilton Worldwide, Inc.; Mission (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their dynamic Front Desk Team. This role offers a unique opportunity to grow within a Fortune 500 company known for its luxury brand and exceptional guest experiences. As the first true luxury hotel in the city, you will engage with guests, ensuring their needs are met while promoting hotel services. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to resolve issues efficiently. Join a team that values integrity, teamwork, and a commitment to quality in every guest interaction.

Benefits

Medical insurance

Paid Time Off (PTO)

Travel discounts

401(k) matching

Employee stock purchase

Educational support

Mental health resources

Recognition programs

Team Member Resource Groups

Access to DailyPay

Qualifications

• Exceptional guest service skills and a friendly demeanor.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring exceptional service.
• Assist with check-out and handle billing accurately.
• Promote hotel services and respond to guest inquiries.

Skills

Customer Service

Communication

Problem Solving

Upselling Techniques

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description - Guest Service Agent - Conrad Indianapolis (HOT0BLOI)

Job Number:

HOT0BLOI

Work Locations

Conrad Indianapolis, 50 W. Washington St, Indianapolis, IN 46204

Conrad Indianapolis is seeking a Guest Service Agent to join the Front Desk Team! This role offers an excellent opportunity to develop your career within a Fortune 500 company and a luxury brand.

As the city's first true luxury hotel and the only Forbes recommended hotel in the state, this 23-story tower features 241 rooms, 15,000 sq ft of banquet space, and 3 food & beverage outlets: The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

Shift: Various – availability required on weekdays, weekends, and holidays.

Responsibilities include greeting and registering guests, checking guests out, and ensuring exceptional service and profitability. Key tasks:

• Greet guests, complete registration, input and retrieve information from the computer, confirm guest details and room rates, assign rooms, code electronic keys, promote marketing programs, provide welcome packets, and assist with room location or bell service.
• Assist with check-out, ensuring accurate billing, processing payments, handling foreign currency, and managing gift certificates and cards.
• Maintain thorough knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information, to answer guest inquiries.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond promptly to guest requests and resolve issues efficiently.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, relay, and manage guest messages.

What are we looking for?

Hilton, founded in 1919, leads the hospitality industry through innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences.
• Integrity - doing the right thing always.
• Leadership - leading in industry and community.
• Teamwork - collaborating effectively.
• Ownership - taking responsibility for actions.
• Now - operating with urgency and discipline.

We also seek attributes like quality, productivity, and customer focus.

Working at Hilton

Hilton offers a diverse range of accommodations and services worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences. Benefits include:

• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase at 15% discount
• Educational support and development opportunities
• Team Member Resource Groups
• Recognition programs

* Benefits may vary by property.

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Schedule

Full-time

Brand: Conrad Hotels & Resorts

Job Category

Guest Services, Operations, Front Office