Guest Service Agent

Marquee Hospitality LLC; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Kansas City is seeking enthusiastic individuals to join their team. This role offers growth potential, flexible scheduling, and the chance to engage with guests. Responsibilities include providing exceptional service, managing reservations, and ensuring guest satisfaction. Ideal candidates should have a positive attitude and a passion for customer service.

Benefits

Quarterly celebrations with gift cards or bonuses

Buddy program for employee support

Flexible scheduling options

Employee incentive programs

Monthly points rewards for performance

Qualifications

• Motivated by incentives and enjoys customer service.

Responsibilities

• Provide exceptional guest service to ensure a memorable experience.
• Greet guests promptly and maintain a professional appearance.
• Respond promptly to guest complaints and resolve issues.

Skills

Customer Service

Positive Attitude

Job description

Job Description

Are you looking for growth potential, a flexible schedule, and opportunities to travel and meet new people? If you enjoy customer service, have a positive attitude, and are motivated by incentives, the hospitality industry may be the perfect fit for you. Join our team by applying today!

Duties and Responsibilities:

1. Provide exceptional guest service to ensure a memorable experience.
2. Greet guests with a smile, maintain eye contact, and welcome them promptly.
3. Maintain a professional appearance at all times.
4. Solicit feedback from guests to improve service quality.
5. Register guests, verify reservations, and process payments during check-in and check-out.
6. Manage cash, deposits, and currency exchange accurately.
7. Handle safety deposit boxes, miscellaneous charges, and VIP guest information.
8. Respond promptly to guest complaints and resolve issues effectively.
9. Answer phone calls courteously and assist with reservations and inquiries.
10. Assist with luggage, shuttle service, and local area information.
11. Manage messages, wake-up calls, mail, and faxes.
12. Support laundry and dry cleaning services for guests.
13. Follow all standard operating procedures and demonstrate effective selling techniques.
14. Promote hotel amenities and upgrades to increase revenue.
15. Ensure accurate reservation details and proper billing procedures.
16. Complete shift reports and adhere to cash handling policies.
17. Stay informed about hotel policies, safety procedures, and emergency protocols.
18. Maintain confidentiality of guest information and hotel security.
19. Book reservations and communicate effectively with all departments.
20. Work a flexible schedule, including weekends and holidays, as required.
21. Participate in team meetings and training sessions.
22. Perform other duties as assigned by the Front Desk Manager and adhere to company policies.

Benefits:

• Quarterly celebrations with gift cards or bonuses.
• Buddy program for employee support.
• Flexible scheduling options.
• Employee incentive programs.
• Monthly points rewards for performance.