Guest Service Agent

Commonwealth Hotels; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality management is looking for a dynamic Guest Service Agent to join their team. This role at a premier hotel involves delivering exceptional service, managing reservations, and ensuring a smooth check-in and check-out process. With a commitment to diversity and excellence, the company offers a vibrant work environment near Houston’s top attractions, along with opportunities for career growth and development. If you're passionate about providing outstanding guest experiences and want to thrive in a supportive setting, this position is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Flexible Spending Accounts

Vacation and Personal Days

Hotel and Food Discounts

Online Training Courses

Career Development

Qualifications

• Experience in customer-facing roles, preferably in hospitality or retail.
• Strong communication skills and ability to handle conflicts effectively.

Responsibilities

• Assist guests with check-in and check-out efficiently.
• Manage reservations, cancellations, and modifications.
• Respond to guest inquiries and resolve complaints professionally.

Skills

Customer Service

Communication Skills

Conflict Resolution

Computer Proficiency

Education

High School Diploma

Tools

Property Management System (PMS)

Job description

Join to apply for the Guest Service Agent role at Commonwealth Hotels.

About the Role

We are seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at Courtyard Houston Rice University. This role involves delivering exceptional guest service, managing reservations, and ensuring a smooth check-in and check-out process.

Benefits and Perks

• Medical, Dental, and Vision insurance
• 401(k) with company match, same-day pay, flexible spending accounts
• Vacation, personal days, holiday pay
• Hotel, food, and beverage discounts
• Online training courses and career development through Commonwealth University

Key Responsibilities

1. Assist guests with check-in and check-out efficiently.
2. Manage reservations, cancellations, and modifications.
3. Respond to guest inquiries and resolve complaints professionally.
4. Process payments accurately and comply with hotel policies.
5. Coordinate with hotel departments to address guest needs.
6. Provide information about hotel amenities and local attractions.
7. Maintain accurate records in the property management system.
8. Upsell hotel services and promote amenities.
9. Follow safety protocols to ensure security.

Qualifications

• Experience in customer-facing roles, preferably in hospitality or retail.
• Proficiency with computers and reservation systems (PMS).
• Strong communication skills.
• Ability to handle conflicts calmly and effectively.
• High school diploma or equivalent.
• Flexibility to work weekends and holidays, including evenings and special shifts.

Why Join Us?

Founded in 1986, Commonwealth Hotels is a leader in hospitality management, committed to diversity and excellence. We offer a vibrant work environment near Houston’s top attractions and a chance to grow your career in a supportive setting.

Apply Today

Visit our hotel overview: Courtyard Houston Rice University and submit your application to join our dynamic team.