Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center

Hilton Global in; Houston (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your passion for hospitality will shine. In this part-time role, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing information about hotel offerings and local attractions. You'll have the opportunity to use your problem-solving skills to resolve guest issues and enhance their stay. If you're looking to be part of a team that prioritizes exceptional service and teamwork, this position is perfect for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Assist with check-out and manage billing accurately.
• Respond promptly to guest requests and inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Skills

Job description

Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center

A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out, and ensuring an outstanding guest experience while supporting the hotel's financial goals.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, converting foreign currency, making change, and managing gift certificates and cards.
• Demonstrating knowledge of hotel offerings, including room categories, rates, packages, promotions, and local area information, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest requests and inquiries, resolving issues, and ensuring guest satisfaction.
• Handling guest complaints, conducting research, and negotiating solutions.
• Receiving, inputting, relaying messages, and ensuring effective communication with guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for its innovation, quality, and success. We seek team members who embody our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences every day.