Guest Service Agent

Aloft-Hillsboro--beaverton; Hillsboro (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Hillsboro is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and manage billing with accuracy. The role emphasizes friendly, professional service and adherence to brand standards in a fast-paced hotel environment.

Responsibilities include assisting guests with reservations, processing requests, and ensuring a seamless guest experience while contributing to a positive team atmosphere at the Hillsboro property.

Qualifications

• 3 years of customer service experience.

Responsibilities

• Process guest check-ins and check-outs.
• Secure payments and verify billing.
• Assist guests with reservations and requests.
• Maintain high standards of quality and brand integrity.

Skills

Detail oriented

Team Player

Enthusiastic

Job description

Aloft - Hillsboro
Aloft Hillsboro
Hillsboro, OR 97006, USA

• Pay or shift range: $17 USD to $17.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

3 years: Customer Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.