Guest Service Agent

Greenbrier International; Greenbrier (TN); On-site; USD 16,531 - 20,664; Full time

Job summary

A renowned hospitality establishment seeks a Guest Service Agent to enhance guest experience at the Front Desk. Responsibilities include checking guests in and out, managing room keys, and providing excellent customer service. Ideal candidates will have a High School Diploma and experience in hospitality or customer service. Flexibility for shifts, including weekends and holidays, is essential. Join a team dedicated to upholding high hospitality standards and ensuring guest satisfaction.

Qualifications

• Prior hotel and/or customer service experience preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Strong knowledge of hospitality standards and procedures.

Responsibilities

• Maintain a warm, friendly and professional demeanor at all times.
• Check guests in and out according to hotel standards.
• Assist in accommodating guest requests.

Skills

Customer service

Communication skills

Basic computer skills

Education

High School Diploma or G.E.D.

Hospitality or related degree

Tools

Opera (Property Management System)

Knowcross

Job description

Seasonal | The Greenbrier Hotel | United States

Posted On 02/23/2026

Job Information

Department Name: Front Office Operations

Industry: Hospitality

City: White Sulphur Springs

State/Province: West Virginia

ZIP Code: 24986

Job Description

Position: Guest Service Agent

Department: Front Desk

Primary Responsibilities

• Maintain a warm, friendly and professional demeanor at all times
• Professional speech and ability to communicate effectively and pleasantly
• Check guests in and out according to hotel standards
• Setting up and settling guest accounts according to accounting processes
• Maintain control of room keys
• Ability to balance room inventory
• Assist in accommodating guest requests
• Be able to maintain bank handling according to standard operating procedures

Secondary Responsibilities

• Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
• Maintain knowledge of resort amenity, dining, and activities
• Arrive promptly for any shifts scheduled
• Keeping the office clean and orderly (front and back offices)
• Other project or duties to meet guest needs

Normal Working Hours

Shift, days: Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime.

Qualifications

To be successful in this position, the ideal candidate must meet the following criteria

in addition to The Greenbrier Service Standards for All Employees.

Past Work Experience Requirements

• Prior hotel and / or customer service experience preferred

Educational Requirements

• High School Diploma or G.E.D.
• Pursuing hospitality or related degree preferred

Technical Requirements

• Basic computer skills
• General knowledge of office and telephone procedures
• Knowledge of basic accounting functions
• Experience with Opera (Property Management System) and Knowcross is beneficial

Required Supervision

• Reports to Front Office Supervisor and Front Office Manager
• Must be able to work independently and make sound business decisions

Other Requirements

• Consistent demonstration of the Twelve Greenbrier Values

Skill Level

Typing (WPM): Beginner

Data Entry: Other

Location of Work & Environment

Location of Work: Yes

Environment includes heated areas, below ground, temperature fluctuations, elevated areas. Personal protective equipment required. Work postures: continuous (up to 8 hrs. in an 8 hr. shift), frequent (up to 5.5 hrs. in 8 hr. shift), infrequent (up to 3 hrs. in an 8 hr. shift).