Assistant Front Office Manager

Greenbrier International; West Virginia; On-site; USD 40,000 - 60,000; Full time

Job summary

Greenbrier International in West Virginia is seeking an Assistant Front Office Manager to oversee the hotel’s front office operations. This role includes leading staff, ensuring exceptional guest experiences, and managing operational budgets.

The ideal candidate should have a minimum of 2 years experience in hospitality, along with excellent communication and leadership skills. Potential perks include professional development and a supportive work environment.

Qualifications

• Minimum 2 years experience in the hospitality industry or related field.
• Prior supervisory experience required.
• Excellent written and oral communication skills.

Responsibilities

• Oversee front-desk operations including bell stand and valet.
• Lead, train, and schedule front-office staff.
• Coordinate arrivals, departures, and billing.

Skills

Communication skills

Leadership

Customer service

Education

High school diploma or GED

Tools

Word processing software

Spreadsheet software

Database software

Job description

Job Description

The Assistant Front Office Manager at The Greenbrier is responsible for overseeing the day‑to‑day operations of the front office, ensuring smooth and efficient functioning of the hotel and delivering exceptional guest experiences.

• Oversee front‑desk operations including bell stand, front door, and valet.
• Lead, train, and schedule front‑office staff, conduct performance evaluations and discipline when needed.
• Coordinate arrivals, departures, and billing; review room blocks and resolve discrepancies.
• Assist in preparing the annual departmental operating budget, monitor budget and control labor costs and expenses.
• Ensure compliance with financial, credit, and industry regulations; review and reconcile transactions.
• Develop strategies to increase occupancy and ADR through upselling at the front desk.
• Resolve customer complaints and handle all guest interactions professionally.
• Check guests in and out efficiently; verify rates, issue keys, post late charges, and settle bills.
• Plan and execute front‑office strategy, motivations and performance initiatives.
• Participate in corrective action plans based on guest surveys and satisfaction results.
• Maintain quality and cleanliness standards and report deficiencies.
• Assist with management of other operational departments as needed.

Qualifications

• Minimum 2 years experience in the hospitality industry or related field.
• Experience at The Greenbrier – Operations or Food & Beverage preferred.
• Prior supervisory experience required.
• High school diploma or GED preferred.
• Excellent written and oral communication skills.

Technical Skills

• Computer proficiency: word processing, spreadsheets, databases.
• Proficiency in calendars and internet applications.

Working Hours

40+ hours per week.

Physical Requirements

Work location includes heated indoor areas; occasionally elevated areas or below‑ground environments with temperature fluctuations may occur.