Kickback Host

Drury Hotels Company, LLC; Richmond, Glen Allen (VA, VA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

401(k) company match

Job summary

Drury Plaza Hotel is inviting applications for a hospitality role focused on guest service and team support. The position emphasizes delivering cheerful, +1 Service attitudes to ensure memorable experiences while maintaining clean kitchen and lobby spaces.

The role includes assisting with the 5:30 p.m. Kickback, food preparation, inventory checks, and adherence to safety standards. Competitive hourly pay and benefits reflect the Drury commitment to growth and care for employees.

Qualifications

• Excellent guest service experience is required.
• Strong communication and interpersonal skills.
• Ability to follow food safety standards and procedures.
• Comfort with inventory tracking and restocking duties.

Responsibilities

• Lead the 5:30 p.m. Kickback for guests with food preparation and cleanup.
• Maintain a clean, organized kitchen and lobby area.
• Ensure food safety standards are met and supplies are stocked.
• Provide friendly, courteous service and promote the Drury culture.
• Answer guest questions about hotel amenities and local events.

Skills

Customer service

English fluency

Food safety

Inventory control

Job description

Property Location

Drury Plaza Hotel - 11049 West Broad Street , Glen Allen, Virginia 23060-5937

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• This role is eligible for a discretionary quarterly “+1 Service” bonus.

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off.

What you will do:

• Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, energetic communicators with these qualifications.
• Knowledge of hotel accommodations, the community. and hotel services
• Ability to conduct accurate inventory of food items and calculate order levels
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• Ability to speak and receive direction (written and verbal direction) in English
• Rise. Shine. Work Happy.

The pay range is: $17.15 - $25.16

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

At Drury Hotels, we prioritize our team's personal growth and career development.

As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home.

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way.

Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture