Guest Service Agent

Drury Hotels; Franklin (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team. In this role, you'll be the friendly face at the front desk, ensuring guests have exceptional experiences from check-in to check-out. With a focus on service, you'll assist guests with their needs while promoting a positive atmosphere. This company values its employees, offering flexible scheduling, career growth opportunities, and comprehensive health benefits. If you have a warm demeanor and enjoy working in a dynamic environment, this is the perfect opportunity for you to shine and grow.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical, dental, vision, and life insurance

Company-matched 401(k)

Team Member Assistance Program

Qualifications

• Friendly and organized communicators with a can-do spirit.
• Ability to multitask and handle money efficiently.

Responsibilities

• Serve as the welcoming face of the hotel to guests.
• Perform front desk functions, ensuring guest satisfaction.
• Assist with breakfast and evening service.

Skills

Customer Service

Attention to Detail

Multitasking

Communication Skills

Education

High School Diploma or equivalent

Tools

Office Machines

Job description

Position pays up to $18.38 an hr

Property Location:

3320 Village Drive - Franklin, Ohio 45005

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!